Your guide will take you into the red panda enclosure where you will have the pleasure of hand-feeding our friendly red pandas.
All our behind-the-scenes experiences have a different minimum age to attend. Squirrel monkey experience - 7 years; Galapagos tortoise experience - 5 years. All experiences require a paying adult must accompany children under 15 years. For the Galapagos tortoise experience, each adult may supervise up to two children (5-8 years).
Note: all experiences require that a paying adult accompany children under 15 years.
It is best to contact our team at email@example.com to discuss any disabilities so we can assess them on a case-by-case basis.
Your guide will take photos during your experience so you can fully live in the moment. You will receive these on a USB at no extra cost. Unfortunately, use of personal devices are prohibited in our behind the scenes areas.
The price includes your zoo entry fee so feel free to come in earlier and stay at the Zoo after your behind-the-scenes experience.
Please make sure you wear comfortable clothes and covered walking shoes (e.g. sneakers). If we have bad weather, you may also want to wear a raincoat. To get the most from your Galapagos tortoise experience, please avoid wearing red and orange colours.
You can pay for your experience by credit card payment over the phone or other payment options in person at the Zoo's Information Centre.
We may need to cancel or postpone your behind-the-scenes experience due to stormy weather. We will contact you if this is the case.
We have a hands-off policy with most of our animals. We can’t guarantee physical contact with the animals on any experience.